In order to deliver demand forecasts or optimized prices, lokad can process any file hosted in your account. Sep 25, 2008 lokad excel sales forecasting is an open code addin, totally free, that gives you accurate and detailled financial information. Lokad provides hosted business forecasting services. Lokad safety stock calculator free download lokad safety. Lokad offers a cloudbased file hosting service that is tailored toward business data files. Lokad brings a new tool to the table, one that is both powerful and innovative.
Start optimizing staff levels with lokad call center calculator. But on top of that, lokad has shared with air france industries its expertise in inventory optimization and supply chain management, thus bringing not only a complimentary it solution but also a real consulting expertise, which our teams can rely on. Lokad desktop workload forecasting workload forecasting for scheduling optimization, suited for call centers. We offer free upgrades and installation support for the lifetime of the product. When in doubt, just put a a web link toward download our logos in svg or pdf. The staffing calculator uses a very clever statistical calculation called the erlang c formula. Erlang c calculator easily calculate the needed call center agents based on your desired service level. Lokad call center calculator free download and software. Lokad s approach really fits maxicoffees innovation strategy.
The team who delivers quantitative supply chains lokad. Call center calculator free tools from westbay engineers. Multichannel contact centre calculator tool call centre helper. Numerological resource center nrc software resource.
This calculator is like an erlang calculator, but even better. Find lokad software downloads at cnet, the most comprehensive source for safe, trusted, and spywarefree downloads on the web. In addition, lokad provides specialized client applications. Call volume forecasts, staffing optimization with erlang c, and more. Call center scripting call center manager, call center crm.
Aug 06, 2009 lokad call center calculator free download. Convert call volumes into optimal numbers of operators with erlang c formula. Erlang and is used to calculate the number of advisors and the service level. Download pro version download an excel version of this calculator, including excel call center functions. Call center call recording call tracking ivr predictive dialer telephony voip. This technology can be applied to many industries including call centers or contact centers. Call center metrics call center manager, call center crm. Westbay traffic calculators is a windows package of four calculators including this erlang b calculator. Import data from call center applications or from excel. Through the analysis of our data with lokad s algorithms, we were able to set up operational and strategic kpis to gain a better insight on how to cover demand for our customers, all the while staying aligned with our supply chain constraints and applying a policy of stock reduction. This contact centre staffing erlang calculator is a hybrid model based on both the erlang c formula the erlang a formula. Numerological resource center nrc software listing page3.
Too much staff and the staffing budget gets out of control. After inputting the number of calls emails and webchats, the calculator then generates a random simulation of traffic. It is the basis of queueing theory and was developed by a danish mathematician called ak erlang in 1917. Dont waste time or money on your call center schedules. Use it to estimate how many agents you need to handle the inbound calls at your call center or help desk. Erlang calculator is a tabbed calculator that includes erlang b, extended erlang b and erlang c traffic calculators for dimensioning telecommunications trunk groups, calculating voice over ip bandwidth and estimating staffing requirements of a call center. This guide applies to call centers and contact centers. Get started with sales forecasting, inventory optimization, or staff planning. Lokad safety stock calculator software free download lokad. Convert call volumes into optimal numbers of operators. Manually adjust staff levels when you know that events will impact your call center activity.
Unite call center lokad call center calculator 10220 call volume forecasts, staffing optimization with erlang c, and more. Call bearing, free call bearing freeware software downloads. It was very much ahead of its time and is still going strong almost 100 years later. Call center vancouver call center manager, call center crm. Call bearing bearing buddy inc download bearing cd.
Lokad loads and processes tabular files that are stored in your account. Advanced notes are available for software developer who would like to reproduce the theory into a custom application. Lokad supports a wide spectrum of data formats such. Lokad excel sales forecasting is an open code addin, totally free, that gives you accurate and detailled financial information. The erlang c formula was invented by the danish mathematician a. Indeed, forecasting inbound activity volumes is critical to ensure the right amount of staff at the right time. Lokad call center calculator free download lokad call.
The calculations assume a poisson distribution of calls and. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability. Staffing software by downloads erlang calculator, erlangxls. All our prices are based on quote and take into account several criteria such as the complexity of the challenges you intend to tackle, the size of your data and computing resources required, the amount of ongoing support dedicated by our team of supply chain scientists, etc. Our logos can be freely inserted in your web pages as long as it is clear that they belong to lokad. Lokad and the lokad logos are trademarks and the property of lokad. It also allows you to calculate the number of staff that you need to service calls, emails and webchat. For high resolution photos of lokads founder, click here. Our online resource scheduling software allows your employees to easily book meeting rooms and resources from any computer connected to the web. This clever tool simulates the activity in the call centre. To few staff and your customers get mad because of the long waiting queues. The prices above are simply an indication of the price range you can expect depending on your business.
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